Who to turn to in case of complaint?
1. Buy a recording phone or skype and recorder.
2. Turn it on
3. Try to call fedex but always have your recorder on because there are many fedex reps working and they do not know what others have said.
2. Turn it on
3. Try to call fedex but always have your recorder on because there are many fedex reps working and they do not know what others have said.
1-800-463-3339
Say "representative" at each prompt, ignoring messages.
For fedex USA call +19013693600
For Fedex France call +33140855660
4. Put your complaint and description of the conversation in writing in email to:
For the USA customersupport
for France FRMASTER@fedex.com
5. go to fedex website and open 'manage' 'Package' on the left 'submit claims'
6.Wait no longer than 2 days for an answer.
7. Phone again with recorder on.
8. write a letter and send by registered post to:
FedEx Corporation
942 South Shady Grove Road
Memphis, TN 38120
9. Phone again with recorder on. Tell them you will go to the better business bureau with your complaint.
10. Go to the better business bureau
11. Fill it out and inform Fedex.
12. In case of no result, go to the police and file a complaint. In an online buy dispute
for England police online fraud
5. go to fedex website and open 'manage' 'Package' on the left 'submit claims'
6.Wait no longer than 2 days for an answer.
7. Phone again with recorder on.
8. write a letter and send by registered post to:
FedEx Corporation
942 South Shady Grove Road
Memphis, TN 38120
9. Phone again with recorder on. Tell them you will go to the better business bureau with your complaint.
10. Go to the better business bureau
11. Fill it out and inform Fedex.
12. In case of no result, go to the police and file a complaint. In an online buy dispute
for England police online fraud
Tom BrinkmanApril 1, 2011 9:16 AM
Dear Mr. Smith,
Beyond your trademark brand packaging... The world waits for your streamlined parcel that are easier to read.
I want the JOB to fix the other 90% of what you pick up for shipping. This changes the culture of flipping boxes... to a nudge, while streamlining new benefits before and after shipping events to all your customers.
In the gray fog... my ship named "Concert" will come into a different light soon. There are benefits for everyone when you can see red rudders in the light.
Starting today... two solutions of seven for use now are disclosed in the pages that follow. Lets start today.
Tom Brinkman
850.572.1880
TomBrinkman@hotmail.com
Ps: Pensacola Beach until 14th of April.
ReplyBeyond your trademark brand packaging... The world waits for your streamlined parcel that are easier to read.
I want the JOB to fix the other 90% of what you pick up for shipping. This changes the culture of flipping boxes... to a nudge, while streamlining new benefits before and after shipping events to all your customers.
In the gray fog... my ship named "Concert" will come into a different light soon. There are benefits for everyone when you can see red rudders in the light.
Starting today... two solutions of seven for use now are disclosed in the pages that follow. Lets start today.
Tom Brinkman
850.572.1880
TomBrinkman@hotmail.com
Ps: Pensacola Beach until 14th of April.
AnonymousApril 4, 2011 8:16 AM
WE ARE A PRODUCTION COMPANY CALIFORNIA AND NEW JERSEY, PROVIDING NEWS FOOTAGE TO TV STATIONS AS PART OF OUR DAILY BUSINESS.
OUR PRODUCTION MANAGER TENDERED 5 FEDEX ENVELOPES TO A LOCAL FEDEX DEPOT IN SUN VALLEY, CA, ON SATURDAY FOR DELIVERY FIRST THING MONDAY MORNING TO OUR NETWORK ACCOUNTS IN CALIFORNIA FOR LIVE BROADCASTS.
AFTER CALLING ME ON SATURDAY AT 4:30 PM TO ASK IF WE HAD SHIPPED THESE ENVELOPES AND GETTING A POSITIVE REPLY FROM ME, BY 5:30 PM APPARENTLY FEDEX HAD DECIDED THAT OUR ACCOUNT HAD HAD SOME FORM OF FRAUDULENT ACTIVITY (THAT THEY REFUSE TO DISCUSS, DOCUMENT OR REVEAL), SO THEY POSTED A “DELIVERY EXCEPTION –UNDELIVERABLE PACKAGE” REFUSED TO DELIVER ANY AND ALL OF OUR PACKAGES AS REQUESTED AND SENT THE ENVELOPES TO MEMPHIS.
THERE WAS NO ONE TO DISCUSS THIS ISSUE WITH FEDEX OVER THE WEEKEND AND WHEN WE WERE ABLE TO CONTACT THE FEDEX SECURITY MANAGER ON MONDAY MORNING, WE WERE TOLD THAT THE QUESTIONS WE WERE ASKING ABOUT OUR TIME-VALUE PACKAGES (WHY,WHERE,WHEN) WOULD NOT BE ANSWERED AND THE PACKAGES WOULD BE RETURNED TO US OR ARRIVE AT THEIR PROPER DESTINATIONS ONE DAY LATE.
MAY I SUGGEST THAT THERE MUST BE A BETTER WAY FOR FEDEX TO DEAL WITH LONG TERM BUSINESS CUSTOMERS AND CLEARLY FEDEX HAS NO IDEA WHAT THAT WAY COULD POSSIBLY BE.
ReplyOUR PRODUCTION MANAGER TENDERED 5 FEDEX ENVELOPES TO A LOCAL FEDEX DEPOT IN SUN VALLEY, CA, ON SATURDAY FOR DELIVERY FIRST THING MONDAY MORNING TO OUR NETWORK ACCOUNTS IN CALIFORNIA FOR LIVE BROADCASTS.
AFTER CALLING ME ON SATURDAY AT 4:30 PM TO ASK IF WE HAD SHIPPED THESE ENVELOPES AND GETTING A POSITIVE REPLY FROM ME, BY 5:30 PM APPARENTLY FEDEX HAD DECIDED THAT OUR ACCOUNT HAD HAD SOME FORM OF FRAUDULENT ACTIVITY (THAT THEY REFUSE TO DISCUSS, DOCUMENT OR REVEAL), SO THEY POSTED A “DELIVERY EXCEPTION –UNDELIVERABLE PACKAGE” REFUSED TO DELIVER ANY AND ALL OF OUR PACKAGES AS REQUESTED AND SENT THE ENVELOPES TO MEMPHIS.
THERE WAS NO ONE TO DISCUSS THIS ISSUE WITH FEDEX OVER THE WEEKEND AND WHEN WE WERE ABLE TO CONTACT THE FEDEX SECURITY MANAGER ON MONDAY MORNING, WE WERE TOLD THAT THE QUESTIONS WE WERE ASKING ABOUT OUR TIME-VALUE PACKAGES (WHY,WHERE,WHEN) WOULD NOT BE ANSWERED AND THE PACKAGES WOULD BE RETURNED TO US OR ARRIVE AT THEIR PROPER DESTINATIONS ONE DAY LATE.
MAY I SUGGEST THAT THERE MUST BE A BETTER WAY FOR FEDEX TO DEAL WITH LONG TERM BUSINESS CUSTOMERS AND CLEARLY FEDEX HAS NO IDEA WHAT THAT WAY COULD POSSIBLY BE.
AnonymousJune 9, 2011 4:09 PM
FEDX Has lost both my orders that were shiped.
They could not tell me were the worker
was at a given time ,date day.
ReplyThey could not tell me were the worker
was at a given time ,date day.
AnonymousJune 18, 2011 6:19 AM
Fedex
is not a worthy shipping provider here in arizona high
country.Everytime we have something delivered from fedex it takes phone
calls and filing complaints,my husband dealt with it yesterday and he is
in ill health ,lets just say he was not happy with fed ex employees who
he talked to from houston were nasty with him ,flagstaff was nasty with
him,according to fedex they don't have to worry or care when you get
your package,we are looking into a lawyer for this there delivery
practices,its not what you pay for in shipping cost for them to say we
don't care its not our problem.
Diana from holbrook,az
ReplyDiana from holbrook,az
AnonymousJune 20, 2011 6:08 AM
On
6/17/2011, One of fedex employees assaulted my grand-daughter,His wife
was babysitting for my daughter,Gary Losardo who works for Fedex in High
point Nc Beat my grand-daughter so bad he left welts and lashes on her
little legs that left her bleeding from the open wounds.I talked to him
and he became angry with me also telling me to mind my own f---king
business, Is this the kind of person you want delivering our packages,
what happens if someone confronts him on the delivery of their package.
This man needs help, He shows a very bad anger problem with an 8 yr old
little girl. who,s next I have pitures of the beating he gave this
little girl. My name is Susan Hawk
Reply
AnonymousJune 20, 2011 2:02 PM
FedEx
has not only lost numerous orders, but are responsible for theft out of
their stations, mis-deliveries due to the inability to be able to read
simple addresses on the ship label and extremely poor customer service.
FedEx hires contract drivers for $10 - $15 per hour for Ground and has
drivers telling customers they cannot pick up all of their packages due
to exceeding their daily average allotment (not even knowing what their
daily average is)...what a joke! Completely reactionary with no
proactive approach to solutions! Highly recommend UPS for all of your
logistic needs.
Reply
Patricia ParkerJune 22, 2011 11:03 AM
I
add to the list of customers who have received substandard service from
Fedex and the sad senario is that they accept zero responsibility for
their incompetence and the customer service representative reflect this
attitude when dealing with your complaints and concerns. We as customers
should stand on the principles of supply and demand. Stop using their
services and I guarantee they will attempt to do a better job.
Reply
AnonymousJune 30, 2011 3:51 PM
I
love the way they held my package at a FedEx location that was more
than 20 miles from my home, then told me it was no problem to transfer
it to one of several locations wihin a few miles of my home, never to be
heard from again. The package was shipped back to the retailer when I
provided my phone number, my preferrred transfer location and anything
else FedEx requested, assuming they would contact me when it finally
arrived. The package is now unable to be reshipped. Idiots!
Reply
Debbie from Valpo, INJuly 18, 2011 11:10 AM
I
went to a local FedEx location to have a homemade recipe book laminated
and bound for a bridal shower gift. I waited for sometime as the store
only had one employee working. I explained that I needed the item within
2 days. The employee explained that would not be a problem. She would
have it completed that day and call me when it was ready. I called the
store later that evening and was informed my order was indeed complete.
The employee from earlier was gone and had never called to inform me she
completed my order. I went to the location to pick up my order. When
the transaction was completed I thought it was high but was in a hurry.
When I got home I reviewed the reciept. I was overcharged over $31.00. I
was suppose to be charged for 6 lamination sheets and had been charged
for 18 @ 2.49 each. When I called the store back the employee told me
this indeed was a mistake. She indicated she input the information into
the cash register the way the a.m. employee wrote the order. I needed to
wait until monday a.m. for a refund as it needed to be completed by a
manager.
I returned to the location this a.m. for my refund, only to find out the employee that wrote my order incorrectly and never called to tell me my order was ready was the manager!!
Next time I'll go to a local print shop or The UPS Store.
ReplyI returned to the location this a.m. for my refund, only to find out the employee that wrote my order incorrectly and never called to tell me my order was ready was the manager!!
Next time I'll go to a local print shop or The UPS Store.
AnonymousJuly 19, 2011 7:11 PM
I
can hardly begin to tell you how angry I am at Fed Ex for destroying an
heirloom antique chest of drawers that I shipped to my brother. First
keep in mind that this item came from Norway probably about 1860 on a
ship, and has been in our family since. It was beautifully made with
spoon carving on the front. Fed Ex managed to practically make it
firewood in four days. We wrapped it as instructed and shipped it off.
It arrived at my brother's house broken, falling apart, split in half,
and a real mess. I called customer service and filed a report. I was
told that they would first pick it up for inspection and then pay for it
to be repaired if that was possible. On the other end, in Oregon, a
person came to pick it up a few days later and refused to even give my
sister-in-law a receipt to say that they had the item. She was told
that it would be returned to her in a week or two. That was Monday. On
Friday the chest of drawers came back to me, still broken of course,
with no explanation. I called customer service to see why it came back
to me and after being transferred several times, was told that it was
their policy to return damaged items to the sender. I was suppose to
send a receipt for the cost of the item. The lady was a bit rude when I
said that since it was over 150 years old I didn't have a receipt. She
suggested that I look on the internet to see if I could find the price
of a comparable item. I asked if I could have an antique dealer give a
value and was told that I could. She made no apology for Fed Ex
destroying the item in the first place and said she had no idea why the
first customer service person told me they would pay for repairs. Well,
to make a long, disgusting story shorter, my husband, who did the
initial paperwork only insured it for $200, which is all we will get,
plus the shipping. I looked on e-bay and found similar but less ornate
chests of drawers of the same period with values ranging from
$3800-$4800. Now we are looking for a good antique furniture repair
person who will try to put this chest of drawers back in one piece for
about $350. My brother, living in a large city, could have found one to
at least look at it a lot sooner than I can. Why didn't they return it
to him as they said they would? I asked if, when, and where it had been
inspected and the customer service person could not give me an answer.
You can bet we will never ship anything of value by Fed Ex again. How
can they be so careless? I was told the Fed Ex is on the way out, and I
can see why.
Reply
AnonymousOctober 14, 2011 11:01 AM
FEDEX
has no customer service....and doesn't seem to care. I have been trying
for over a week now to get a pkg. delivered to my apt. The drivers are
allowed, at their discretion to leave packages at the leasing office.
This driver has been told numerous times to deliver it to my apt and
chooses to ignore even his/her manager. I am disabled and unable to go
to the leasing office. I have a signed receipt on my door and they don't
come to the door...they go to leasing office because it is easier for
them. The customer service rep asked if the leasing office could deliver
the package..I said no, that's not their job, it's your job! FEDEX
needs to be able to come up with a code that indicates a recipient is
disabled and deliver the package as addressed...this is a form of
discrimination for those of us who are disabled in any manner and needs
to be corrected. This is an automatic shipment that comes every 3 months
and I refuse to go thru all this again so therefore will cancel my
order and have to look for an alternative. Thanks FEDEX for allowing me
not to retain a shred of independence and again have to rely on someone
when a simple delivery to my apt. would suffice.
Reply
shari begayOctober 14, 2011 2:29 PM
To Whom It May Concern,
My name is Sherallyn Cody-Begay and I am writing you this letter to let you know that on May 27, 2011 in front of Zach's Transmission and 4x4 at 101 Pratt Street, Unit D, Longmont, CO 80501 Phone 303-776-8885 Fax 303-776-8822. My brother, Benjamin Riggs, had a heart attack and died. I am having such a hard time dealing with his death because an outside security camera clearly showed a FEDEX employee walking up to him and looking at him while he was still alive. YOUR employee did not notify anyone in the front office, call 911 or even yell for help. My brother was lying on his left side, flailing his arm and grabbing his chest and your employee just watched then walked away and drove off. My brother could have been saved. I am so angry, hurt and heartbroken that I've been seeing a psychiatrist and therapist since. Your employee's disregard broke no laws and I do not want to hate but I feel so empty without my brother. He was such a nice person. My brother is gone and I can't change things but I just wanted you to know that this incident happened.
Sincerely,
Sherallyn Lee Cody Begay
4956 W. Wickieup Lane
Glendale, AZ 85308
623-243-5673
ReplyMy name is Sherallyn Cody-Begay and I am writing you this letter to let you know that on May 27, 2011 in front of Zach's Transmission and 4x4 at 101 Pratt Street, Unit D, Longmont, CO 80501 Phone 303-776-8885 Fax 303-776-8822. My brother, Benjamin Riggs, had a heart attack and died. I am having such a hard time dealing with his death because an outside security camera clearly showed a FEDEX employee walking up to him and looking at him while he was still alive. YOUR employee did not notify anyone in the front office, call 911 or even yell for help. My brother was lying on his left side, flailing his arm and grabbing his chest and your employee just watched then walked away and drove off. My brother could have been saved. I am so angry, hurt and heartbroken that I've been seeing a psychiatrist and therapist since. Your employee's disregard broke no laws and I do not want to hate but I feel so empty without my brother. He was such a nice person. My brother is gone and I can't change things but I just wanted you to know that this incident happened.
Sincerely,
Sherallyn Lee Cody Begay
4956 W. Wickieup Lane
Glendale, AZ 85308
623-243-5673
AYIMBILLANovember 4, 2011 3:52 PM
dear fedex,
my wife shipped my 46 inch flat screen tv to me in wyoming, and guess what? it arrived damaged!!!..my wife filled for claims and fedex had it over for inspection..the lady who inspected it was so rude and prejudice..ironically she inspected just the carton and concluded that our tv was not damaged..based on this assertion fedex denied our claim..so here is my case, lets say the carton was damaged and my tv wasnt, does it mean fedex would have honored my claim? what does the box got to do with my product..unless fedex is saying if u buy a set of glasses and its well packaged and its dropped and dragged, does it mean the glass is not gonna be broken?..hope some one is listening cos i aint done with this case!!!
Replymy wife shipped my 46 inch flat screen tv to me in wyoming, and guess what? it arrived damaged!!!..my wife filled for claims and fedex had it over for inspection..the lady who inspected it was so rude and prejudice..ironically she inspected just the carton and concluded that our tv was not damaged..based on this assertion fedex denied our claim..so here is my case, lets say the carton was damaged and my tv wasnt, does it mean fedex would have honored my claim? what does the box got to do with my product..unless fedex is saying if u buy a set of glasses and its well packaged and its dropped and dragged, does it mean the glass is not gonna be broken?..hope some one is listening cos i aint done with this case!!!
AnonymousNovember 7, 2011 4:32 PM
My
name is Carlos, C. from Buckley, WA. I had a package scheduled for
delivery today Nov. 7, 2011. For some reason the package was attempted
for deliver on Saturday 5th, and a note was posted on the door...I was
just next to my entry door at 10:53am when supposely the Fedex guy came,
but didn't heard the door bell or anyone knocking the door, just a note
(door tag) was left. I looked at the website and it was posted that
the package will be delivered on Monday the 7th (original date) now they
decided to change the delivery for "home delivery service ???" and I
won't see my package until Tuesday the 8th, because this Dept. only
delivers from Tuesday to Saturday. I'm losing money already with the
parts I'm waiting to complete a contract. FEDEX doesn't care whatever
they do or mess up our bussiness. Someone has to put a stop to these
kind of negligences. The FEDEX Corporate knows that this is their
greatest "weakest point", that is the reason why there is no contact
number or any contact person in the Corporate published so we can access
it to complaint... I'm telling everyone I know that does business to
avoid using FEDEX...they just don't care if you lose money whenever they
decide to change their delivery schedule....
Reply
Mr. Smith,
Just letting you know your employees are lying to me. I received my package recently and its clearly damage. I was so disappointed with your service. This is the first time I used your service and this is what i've got. The shipping was international, I filed for claim until now they are pointing fingers. I want a full refund of my package. Here's the tracking #429130610070. Kindly pay attention to Rima Dumaguil-Philippine FEDEX employee, Terry Crawford-US FEDEX employee, they're both LIER. Trying to switch the story just to close my case. I hope Mr. Smith you have a good heart and fix the problem with you employees. Like what I've said I WANT A FULL REFUND. You can contact me in my tracking #.
ReplyJust letting you know your employees are lying to me. I received my package recently and its clearly damage. I was so disappointed with your service. This is the first time I used your service and this is what i've got. The shipping was international, I filed for claim until now they are pointing fingers. I want a full refund of my package. Here's the tracking #429130610070. Kindly pay attention to Rima Dumaguil-Philippine FEDEX employee, Terry Crawford-US FEDEX employee, they're both LIER. Trying to switch the story just to close my case. I hope Mr. Smith you have a good heart and fix the problem with you employees. Like what I've said I WANT A FULL REFUND. You can contact me in my tracking #.
AnonymousDecember 12, 2011 2:28 PM
FedEx
by far is the WORST company I had to deal with. You do NOT value
customer's satisfaction and there is always some stupid issue. Today I
was at home ALL day, and when I called up FedEx to see where my package
was, they told me that the driver came by at 12pm. FYI, I was at home in
the living room by the door ALL day and DID NOT hear ANY doorbell. Are
you really saying that the driver was so retarded that forgot how to
ring the doorbell??? This is beyond disrespectful and ridiculous!!! You
have absolutely no urge to improve customer's satisfaction. Is there any
point for you to stay in business. I' m sorry, but this is the worst
lies I've ever heard regarding my package not being delivered. I did
call the company that I ordered from already to suggest not to use your
services any more and I really hope that they will change the shipping
partner and I won't have to deal with any of this crap anymore.
Reply
AnonymousDecember 21, 2011 11:05 AM
Dear
Fred Smith, your driver misdelivered a package to my home last Friday
even though as he pulled away I whistled and yelled at him to come back
knowing I had not ordered anything to be delivered by him. so, I found
your "customer service" email address and sent them my address and told
them to come and pick up the misdelivery. Today, I have emailed your
group a total of 5 times with the same instructions only to have the
"person?" answering me want me to type in the package tracking number,
to whom it's going, my address, phone and a good time to come and pick
it up. Folks, I don't think it's difficult to send a truck to the
address I've given to pick up your misdelivery. there is only one
closeby Fedex terminal to me so if your lazy web people in CS would just
pick up the phone and tell them in person to come and pick up the
package, you wouldn't be hearing from me. Instead, it still is sitting
on my porch where you misdelivered it. I suspect the way this is going
you will end up paying the claim for the item rather than doing your job
and retreiving the package and delivering it properly. It's no wonder
UPS kicks your butt and is growing like crazy!! Fred, you need to get on
your lazy, apathetic people. if you want to talk about this issue, call
me at 678-654-8727, but then i'm guessing nobody from Fedex reads the
comments.
Reply
AnonymousJanuary 25, 2012 11:57 AM
It's
nice to know that Fedex hires ethical ground delivery drivers. I hope
you read that with much sarcasm. I live in a ranch style condo with a
sidewalk leading to my condo and my neighbor with our unattached garage
on either side of the sidewalk. Well I heard a noise and when I looked
out I saw the Fedex truck. Thinking he was making a lot of noise
getting the packages to my neighbor I went back to doing what I was
doing. Right after he left I walked outside and saw that the Fedex
driver ran into the gutter and damaging the roof of my garage. Fedex it
is nice to know that you hire unethical drivers that are not willing to
take responsibility for their actions. Damage someones property and
run away like a coward. I called Fedex and I am getting a claim form so
they will be paying for their employees action. If Fedex reads this:
this happened on January 25, 2012 in West Carrollton, Ohio 45449 and the
tracking number is DT 7122 5877 8125. This driver should be fired.
Reply
AnonymousFebruary 10, 2012 10:46 AM
Good
luck getting any driver from the Austin office delivering in San Marcos
to deliver to your door. They delivered to the front office whether
you are home or not because they are too lazy to deliver to the actual
address on the package. They dont leave a note or anything. You will
just find the status online which conveniently LIES saying you were not
home. Then, delivered to the office in the same minute. The customer
service online is a joke. They send you form responses and make
excuses. FedEx drivers are lazy.
Reply
AnonymousMarch 30, 2012 12:01 AM
If
you take a close look at the "Team Members" at a Fedex store you know
all those people are picked up from a mental instituition every morning
and bussed to the store. They are obnoxious individuals who do not know
anything about Customer Service. If they don't like to deal with people
why take up a counter job. All their copiers and printers are not
maintained properly, yet they charge you for bad copies. Yet Fedex
employees put every copier technician through the ringer. This company
was a million times better when it was Kinkos.You have to be a retard
and a freak to work at Fedex.
Reply
AnonymousMay 21, 2012 1:33 AM
"Retards
and freaks"? Well, no wonder FXO employess are obnoxious and "don't
want to deal with people"--they have to deal with people like you. I
happen to know people who work at a FedEx Office and they seem pretty
intelligent to me. I guess after being mentally beat up by customers
day after day, I would be a bit crazy myself.
Reply
AnonymousMay 22, 2012 3:46 PM
Yet another screw up by FedEx.
Sent an overnight express envelope with time sensitive information from my home in Rio Rancho to Greenwood, Co. You'll never guess, it never made it the 429 miles. It did make it to TN Corperate where they promptly lost it on the 15th of May. It's now been 7 days since the envelops arrival in Memphis, TN and no one can find it. Of all the thousands they employ and not one individual can find it.
I spoke to two separate tracking supervisors Eric and Veronica on the tracking management team, both were useless and rude!!! I asked to speak to their respective supervisors. I've never received a phone call from either one. One is Reginald Whitnty and a Robert somebody.
Last week I spoke to the same individuals and they said, "we have it and it will be expedited to the receiver. It's been found by tracking and will be expedited." Oh and by the way, we had a massive power outage and are still experiencing problems. Guess what, I don't give a crap!!! Do your job!!!!
I called again today just, a few minutes ago and was told by both Eric and Veronica the package is lost. They needed more information to find it. Let's see, I gave them my name, address, who it was being delivered to, the contents in the envelope which has my name all over it, etc. What more do they need??
Wholly crap, I could have found it days ago with the information that was given. What they won't do is get off their corporate asses, pull their finger out and go find it. Their going to be really surprised when the have a civil law suit filed against them individually by name for the loss of revenue.
Was I asking to much to get the package to the recipient in one piece? Was it to difficult for them to hand sort the overnight deliveries, like the post office has for over 100 years?? Does anyone at FedEx actually give a crap about accomplishing what they were hired to actually do??
So here I set waiting for a call from Mr. Reginald Whitnty, that was suppose to take place in 15 minutes ago. Boy was that utter BS. This is exactly why this country is falling apart. No responsibility, no initiative, no motivation and certainly a no give a Sh#t attitude. What's worse is, I have lost money, time, and I still have to file a complaint and a claim. Just more wasted time and effort, for something that should have been very simply accomplished.
I know what the problem is but I'm first going to need to speak to a Caucasian to get someone to respond with a positive attitude, and I'm a black person. I'm truely ashamed of my own kind.
ReplySent an overnight express envelope with time sensitive information from my home in Rio Rancho to Greenwood, Co. You'll never guess, it never made it the 429 miles. It did make it to TN Corperate where they promptly lost it on the 15th of May. It's now been 7 days since the envelops arrival in Memphis, TN and no one can find it. Of all the thousands they employ and not one individual can find it.
I spoke to two separate tracking supervisors Eric and Veronica on the tracking management team, both were useless and rude!!! I asked to speak to their respective supervisors. I've never received a phone call from either one. One is Reginald Whitnty and a Robert somebody.
Last week I spoke to the same individuals and they said, "we have it and it will be expedited to the receiver. It's been found by tracking and will be expedited." Oh and by the way, we had a massive power outage and are still experiencing problems. Guess what, I don't give a crap!!! Do your job!!!!
I called again today just, a few minutes ago and was told by both Eric and Veronica the package is lost. They needed more information to find it. Let's see, I gave them my name, address, who it was being delivered to, the contents in the envelope which has my name all over it, etc. What more do they need??
Wholly crap, I could have found it days ago with the information that was given. What they won't do is get off their corporate asses, pull their finger out and go find it. Their going to be really surprised when the have a civil law suit filed against them individually by name for the loss of revenue.
Was I asking to much to get the package to the recipient in one piece? Was it to difficult for them to hand sort the overnight deliveries, like the post office has for over 100 years?? Does anyone at FedEx actually give a crap about accomplishing what they were hired to actually do??
So here I set waiting for a call from Mr. Reginald Whitnty, that was suppose to take place in 15 minutes ago. Boy was that utter BS. This is exactly why this country is falling apart. No responsibility, no initiative, no motivation and certainly a no give a Sh#t attitude. What's worse is, I have lost money, time, and I still have to file a complaint and a claim. Just more wasted time and effort, for something that should have been very simply accomplished.
I know what the problem is but I'm first going to need to speak to a Caucasian to get someone to respond with a positive attitude, and I'm a black person. I'm truely ashamed of my own kind.
4/25/2012 I have had bad luck with FedEx before tracking said the package was delivered and id was left 50miles from my address thought maybe this time it would be different but no such luck tracking says that no one was at home today but my wife was here all day (does not work)called and was told to leave note on door to leave package so i will try that. they think you are lying but the driver lies when they post there report too tracking.
Marshall
4/8/2012 We orderd from ebay4-4-12 told would ship fedex ground and delivered by 4-10-12. Reveived call automated stating delivery on 4-07-12 between 9-5 with signature required. Husband stayed home missing grandchild Easter party to sign for package. By 4:30pm call placed automated service stated delivery by 5pm on 4-7-12. By 6pm I called spoke to customer service was hung up on then got a hold of another person then 3 people later spoke to a so called manager who said nothing except I understand but it looks like delivery is set for 4-11-12 not the 4-10-12 as promised by shipper when purchase made. And now no one available to sign for product. Fedex appears to disreguard its customers and their complaints. Why would anyone chose to use Fedex for anything. They can't make up thier minds as to when, where, or how something is to be delivered. Corperate needs to look at these complaints and address them!!!
Melanie
4/5/2012 Fedex smartpost is the worst delivery service ever conceived no reliable tracking, no delivery and totally does not work in areas that the post office does not deliver. Whoever thought up this mess should be fired.
Richard
3/31/2012 Fedex is not reliable not the driver only but most of the staff all they want is to still people good my advice for anyone not use them most when u shipping to south africa
frank lee
3/31/2012 The FedEx delivery guy dumped a package weighing over 150 pounds at the front office of my apartment complex. They call me to come get it before they close at 5pm. My daughter had to leave work early. With great difficulty, we had to drag that thing out the office, across pavement, then lug it into her car. Then lug it out of her car, across pavement, and finally into the apartment. Now my back hurts with small spasms. Why didn't he just leave it at the door? It's not like anyone could run off with it? I paid to have it delivered to my door and it wasn't. Now I'm in pain and mad as hell!!!
ann
3/22/2012 Boy, can I relate to these comments! When the tracking info for my package showed that it had been delivered but it had NOT been delivered, I call customer service. All the rep wanted to say to me was 'these drivers don't work for Fedex, they are contractors.' I don't care if they're Santa's little elves, the side of the truck says Fedex. She said they will track down driver, see if he can remember where he delivered it and if he can, try to get the package back. It's a brand spanking new IPad 3. Good luck. I will never trust them again.
Paula
3/15/2012 Extremely disappointed in Fedex service and will NOT be using ever again. Package was lost. Customer service said that they really are not sure what happened and offered NO assistance whatsoever. One of the representatives was so rude and told me she couldn't do anything about this issue and that there was no reason for me to keep calling. Seriously?! How does Fedex stay in buisness?
Kelly
3/13/2012 I ordered a package from Walmart.com and it was delivered by Fed-Ex. My sister and I live next door to each other and instead of the driver checking the numbers on the houses, he stopped at the first house and left my package on my sister's front porch. I heard the truck and I thought it was a package that my sister ordered, so I went to check the tracking status online and it said that the package was delivered. These driver's need to make sure that they are leaving customer packages at the right address. I live on a dirt road and most of the Fed Ex drivers always go to the end of our road and turn around to make sure they have the right address, but this one he turned in the first drive-way he saw and left my package at the wrong address even though I would have gotten it, but that is not the point. That is bad business on Fed Ex behalf when their drivers do things like this. So can relate to all the other post on this site.
Ms. Tee
3/10/2012 VERY DISAPPOINTED, AFTER 12 YEARS OF RELIABLE DELIVERY FROM FEDEX, I mailed very important documents to my parent's via FedEx International Air Waybill to India. As promised by Fedex, the package was to be delivered on March 3rd, 2012 to its final destination by 8:30pm destination time. Per tracking/tracing the package it was delivered to its final destination at 3:45pm on March 3rd, 2012, received by someone named Mr. Praxxxxx. Just to ease my mind I called my parent's to see if they received my package (I had informed the recipient way in advance that it would be delivered on March 3rd by 8:30pm their time so someone would stay at home all day). Jaw Dropped! Noup... Well, I contacted FedEx, they said the package has been delivered before the time it was promised to a person named Mr. Praxxxxx., just before mailing the package I came back from India after a two month stay knowing there is no one named Mr. Praxxxxx at that address. I ordered an expedited trace to retrieve the package and told them to deliver the package at the right address even if there was a holiday. I had provided ALL correct contact information on the FedEx Label including sender's and recipient contact #'s when the package was prepared to be shipped from US. When the package was retrieved, we found out that it was delivered to incorrect address, incorrect named building, dropped the package with watchman,did not ask his name or without any proof of signature. The watchman gave the package to some kid who lived on 4th floor of that building, kid gives it to his father, Mr. Praxxxxx who opens it, flips the address label inside out, and have it lay around for four days. Well, my parents went to pick the package at the address it was delivered to... kindly asked Mr. Praxxxxx if he got a package, he replied very firmly, "I did receive something...guilty feeling... but look there is no addgess, the address label is blank, so how would I know who's package it is". I'm thinking if the address label was blank how could the package be delivered to him by FedEx....my father did not want to get into all that took his package and left. All comes back to Fedex Franchise all over Asia & other international countries...first of all India is like a third world country, give opportunities to the country to do business, Indian hires illiterate people thinking they know everything and doing a great job (my address label was cleary printed with correct name, address including the building name & contact #'s), so I don't know how a franchise owner or someone can go wrong while running a reliable and very efficient business like FedEx. I'm Sorry FedEx, "All I can say, USA FedEx Company needs to go after their international franchises to make sure they are following and running their FedEx franchises according to your regulations"!
Very Concerned Client
3/1/2012 Did you know that FedEx drivers are above the law, they all park in Handicap, fire lanes, and no parking lanes, I have pictures, truck numbers and license numbers. I have called and talked to many people about this problem, they all told me they would talk to the drivers, but this continues to happen even a year after the first time I talked to the company. This just tells me the company incurages this practice. Hopfully you wont need a handicap space, I do have family that need these spaces. Kevin
Kevin
2/28/2012 A package that was to be delivered to my home at Tiburon california 94920 was delivered to Tiburon California 94920. The tracking # is . This was very unprofessional and not the service I paid for. Sincerely. P.J. Grasso
Philip J Grasso
2/13/2012 2/13/12 Package is missing. Dough Chatham/FedEx told me that Dahlonega, Georgia and Douglas, Georgia are the same city. However, Dahlonega, Georgia is located in North Gerogia and Douglas Georgia is located in South Georgia. However, he did admit that he did not know where the packager is that was picked up by FedEx on 2/8/12 for next day delivery to Douglas, Georgia. Next time will use the U.S Postal Service!
linda
Marshall
4/8/2012 We orderd from ebay4-4-12 told would ship fedex ground and delivered by 4-10-12. Reveived call automated stating delivery on 4-07-12 between 9-5 with signature required. Husband stayed home missing grandchild Easter party to sign for package. By 4:30pm call placed automated service stated delivery by 5pm on 4-7-12. By 6pm I called spoke to customer service was hung up on then got a hold of another person then 3 people later spoke to a so called manager who said nothing except I understand but it looks like delivery is set for 4-11-12 not the 4-10-12 as promised by shipper when purchase made. And now no one available to sign for product. Fedex appears to disreguard its customers and their complaints. Why would anyone chose to use Fedex for anything. They can't make up thier minds as to when, where, or how something is to be delivered. Corperate needs to look at these complaints and address them!!!
Melanie
4/5/2012 Fedex smartpost is the worst delivery service ever conceived no reliable tracking, no delivery and totally does not work in areas that the post office does not deliver. Whoever thought up this mess should be fired.
Richard
3/31/2012 Fedex is not reliable not the driver only but most of the staff all they want is to still people good my advice for anyone not use them most when u shipping to south africa
frank lee
3/31/2012 The FedEx delivery guy dumped a package weighing over 150 pounds at the front office of my apartment complex. They call me to come get it before they close at 5pm. My daughter had to leave work early. With great difficulty, we had to drag that thing out the office, across pavement, then lug it into her car. Then lug it out of her car, across pavement, and finally into the apartment. Now my back hurts with small spasms. Why didn't he just leave it at the door? It's not like anyone could run off with it? I paid to have it delivered to my door and it wasn't. Now I'm in pain and mad as hell!!!
ann
3/22/2012 Boy, can I relate to these comments! When the tracking info for my package showed that it had been delivered but it had NOT been delivered, I call customer service. All the rep wanted to say to me was 'these drivers don't work for Fedex, they are contractors.' I don't care if they're Santa's little elves, the side of the truck says Fedex. She said they will track down driver, see if he can remember where he delivered it and if he can, try to get the package back. It's a brand spanking new IPad 3. Good luck. I will never trust them again.
Paula
3/15/2012 Extremely disappointed in Fedex service and will NOT be using ever again. Package was lost. Customer service said that they really are not sure what happened and offered NO assistance whatsoever. One of the representatives was so rude and told me she couldn't do anything about this issue and that there was no reason for me to keep calling. Seriously?! How does Fedex stay in buisness?
Kelly
3/13/2012 I ordered a package from Walmart.com and it was delivered by Fed-Ex. My sister and I live next door to each other and instead of the driver checking the numbers on the houses, he stopped at the first house and left my package on my sister's front porch. I heard the truck and I thought it was a package that my sister ordered, so I went to check the tracking status online and it said that the package was delivered. These driver's need to make sure that they are leaving customer packages at the right address. I live on a dirt road and most of the Fed Ex drivers always go to the end of our road and turn around to make sure they have the right address, but this one he turned in the first drive-way he saw and left my package at the wrong address even though I would have gotten it, but that is not the point. That is bad business on Fed Ex behalf when their drivers do things like this. So can relate to all the other post on this site.
Ms. Tee
3/10/2012 VERY DISAPPOINTED, AFTER 12 YEARS OF RELIABLE DELIVERY FROM FEDEX, I mailed very important documents to my parent's via FedEx International Air Waybill to India. As promised by Fedex, the package was to be delivered on March 3rd, 2012 to its final destination by 8:30pm destination time. Per tracking/tracing the package it was delivered to its final destination at 3:45pm on March 3rd, 2012, received by someone named Mr. Praxxxxx. Just to ease my mind I called my parent's to see if they received my package (I had informed the recipient way in advance that it would be delivered on March 3rd by 8:30pm their time so someone would stay at home all day). Jaw Dropped! Noup... Well, I contacted FedEx, they said the package has been delivered before the time it was promised to a person named Mr. Praxxxxx., just before mailing the package I came back from India after a two month stay knowing there is no one named Mr. Praxxxxx at that address. I ordered an expedited trace to retrieve the package and told them to deliver the package at the right address even if there was a holiday. I had provided ALL correct contact information on the FedEx Label including sender's and recipient contact #'s when the package was prepared to be shipped from US. When the package was retrieved, we found out that it was delivered to incorrect address, incorrect named building, dropped the package with watchman,did not ask his name or without any proof of signature. The watchman gave the package to some kid who lived on 4th floor of that building, kid gives it to his father, Mr. Praxxxxx who opens it, flips the address label inside out, and have it lay around for four days. Well, my parents went to pick the package at the address it was delivered to... kindly asked Mr. Praxxxxx if he got a package, he replied very firmly, "I did receive something...guilty feeling... but look there is no addgess, the address label is blank, so how would I know who's package it is". I'm thinking if the address label was blank how could the package be delivered to him by FedEx....my father did not want to get into all that took his package and left. All comes back to Fedex Franchise all over Asia & other international countries...first of all India is like a third world country, give opportunities to the country to do business, Indian hires illiterate people thinking they know everything and doing a great job (my address label was cleary printed with correct name, address including the building name & contact #'s), so I don't know how a franchise owner or someone can go wrong while running a reliable and very efficient business like FedEx. I'm Sorry FedEx, "All I can say, USA FedEx Company needs to go after their international franchises to make sure they are following and running their FedEx franchises according to your regulations"!
Very Concerned Client
3/1/2012 Did you know that FedEx drivers are above the law, they all park in Handicap, fire lanes, and no parking lanes, I have pictures, truck numbers and license numbers. I have called and talked to many people about this problem, they all told me they would talk to the drivers, but this continues to happen even a year after the first time I talked to the company. This just tells me the company incurages this practice. Hopfully you wont need a handicap space, I do have family that need these spaces. Kevin
Kevin
2/28/2012 A package that was to be delivered to my home at Tiburon california 94920 was delivered to Tiburon California 94920. The tracking # is . This was very unprofessional and not the service I paid for. Sincerely. P.J. Grasso
Philip J Grasso
2/13/2012 2/13/12 Package is missing. Dough Chatham/FedEx told me that Dahlonega, Georgia and Douglas, Georgia are the same city. However, Dahlonega, Georgia is located in North Gerogia and Douglas Georgia is located in South Georgia. However, he did admit that he did not know where the packager is that was picked up by FedEx on 2/8/12 for next day delivery to Douglas, Georgia. Next time will use the U.S Postal Service!
linda
1/31/2012 Dear customer support, I lost my shipment 4 weeks ago and your customer support is very helpless to find my shipment Tracking number for my shipment is They came to your warehouse at Keasbey, NJ and after that they lost. We shipped those boxes from India and Indian shipper is telling to talk to FEDEX anad FEDEX is telling me to talk to Indian shipper. I chossed FEDEX becasue of good service and what I get is a harrasment and ignorant service. Thanks
Jasbir
1/24/2012 This shipment Number: was received in RIYADH on 18th of Jan and today it is 24th Jan and has not yet received. Whenever I am calling they tell it will reach tomorrow morning but tomorrow never happened till now. It is very important document and if it will reach on 25th of Jan, then i will supposed to complaint for my loss which is going to occur. It will be a very big loss.
Shamsul
12/29/2011 Im DISAPPOINTED by the services of this company. they have reassured us that the package will be sent to its destination in a few days only. and guess what, when I tracked it down online. it's still on clearance delay for more than a week now.!!! and the year nearly ends. so when will I expect my package? NEXT YEAR??!!
puma
12/25/2011 Fed Ex was supposed to drop off an important package for me Wed. dec. 21st. but as of Saturday evening Christmas Eve. it still had not arrived the package was just sitting in the local Raleigh NC office it had been overlooked by every employee in there I think because they all new about it. The manager said they were going to make a special trip to bring it out to me and said it would take about 45 minutes. Two hours later the package nor its driver never showed up. Normally I have never had any problem with Fed Ex. I can't believe a manager would out right lie to a customer like that that but he did to me. I explained that the package was very important and I really needed it in the time frame he promised. I can't believe it even took that long to begin with. I'll never use their service again. From now on I'll use UPS.Fed Ex is getting like Time Warner Cable now....with the non-caring attitude.
Danny
12/22/2011 FedEx must fire the man who throw the monitor over the gate while the owner was at home. I want to know that how many packages did he thrown like that? FedEx sucks!!!
chiantao
12/20/2011 I was not happy with the way my shippment was left at my residence, I was not at my place of business and my package was left on the sidewalk in front of my business where anybody could just pick up the package and left. there was a business next door where my package could have been left. It should be if nobody is available to receive their packages it should not be left to anybody to take. I wasnt to happy. My house was right behnd my place of business where it could have been left also. At this time of year peole like to steal.
patricia
11/18/2011 WOW! I was just on line yestureday praising FED EX AND COMPAIRED THEM TOO,USPS and UPS.My responese was Terribell, every one cursed Me evan My 94 year old grandmother! I was just comparing do to My previous employment experiance, I was on the OUTSIDE LOOKING IN I GUESSE!
Thomas
11/14/2011 pls,it is my email have pakage with you in Nigeria.becourse am receiving email that i shoul pay so so amount to come and pick my pakage and am expecting a pakage from US.pleas am expecting your repply
TUNDE
10/10/2011 On street parking is at a premium in our neighborhood here in Topeka, KS. One of your drivers, Earl D. Pinkston II, insists on crowding us in our attempts to use the parking in front of our home with a Fed Ex Company vehicle. He parks, sometimes at a minimum of 6-8 inches or less, from our car or truck. We have called and filed written complaints about his behavior on at least three occasions. Perhaps you should think about reprimanding him by not allowing him to bring a company vehicle home. If that's the sort of publicity you wish, I will begin to take photos of his behavior and submit them to your corporate headquarters in Memphis.
Gregory
10/4/2011 FedEX has lost customer focus. Doubt me? Try sending them an email comment. Only email addresses are for shipping. NOTHING for something like the web site not working properly. If you have to replace your credit card, good luck. They lock your number so that you have to do it over the phone! From the company that started internet tracking. OK. Call them up. They will explain THEIR policies to you, and politely, but curtly tell you why YOU are wrong. No matter how STUPID their policy, YOU are wrong. Carrier could not find your address? Well, must be in a new subdivision. What, you've been there 60 years? OH, well YOU are wrong. The carriers do not make mistakes. No, sir, we DON'T have google maps. What would we use THAT for? Hello, UPS? The brown trucks are looking better.
HoustonREF
9/22/2011 my FedEx experience was the worst i hate using them for delivery purposes they just lost 2 of my packages,if they come the never come back the 2nd day so i would have to drive and get my package which i paid them for and they never leave a door tag . i paid for over night delivery and got it 2 days later . the Supervisor thought it was o.k and not there fault.i would wait 5-10 for my package then use them this is thee worst company to have a package shiped or recieved flat out
Justin
9/16/2011 Does anyone know who to contact at FEDEX regarding the relocation of their drop-off box?
Tom
Jasbir
1/24/2012 This shipment Number: was received in RIYADH on 18th of Jan and today it is 24th Jan and has not yet received. Whenever I am calling they tell it will reach tomorrow morning but tomorrow never happened till now. It is very important document and if it will reach on 25th of Jan, then i will supposed to complaint for my loss which is going to occur. It will be a very big loss.
Shamsul
12/29/2011 Im DISAPPOINTED by the services of this company. they have reassured us that the package will be sent to its destination in a few days only. and guess what, when I tracked it down online. it's still on clearance delay for more than a week now.!!! and the year nearly ends. so when will I expect my package? NEXT YEAR??!!
puma
12/25/2011 Fed Ex was supposed to drop off an important package for me Wed. dec. 21st. but as of Saturday evening Christmas Eve. it still had not arrived the package was just sitting in the local Raleigh NC office it had been overlooked by every employee in there I think because they all new about it. The manager said they were going to make a special trip to bring it out to me and said it would take about 45 minutes. Two hours later the package nor its driver never showed up. Normally I have never had any problem with Fed Ex. I can't believe a manager would out right lie to a customer like that that but he did to me. I explained that the package was very important and I really needed it in the time frame he promised. I can't believe it even took that long to begin with. I'll never use their service again. From now on I'll use UPS.Fed Ex is getting like Time Warner Cable now....with the non-caring attitude.
Danny
12/22/2011 FedEx must fire the man who throw the monitor over the gate while the owner was at home. I want to know that how many packages did he thrown like that? FedEx sucks!!!
chiantao
12/20/2011 I was not happy with the way my shippment was left at my residence, I was not at my place of business and my package was left on the sidewalk in front of my business where anybody could just pick up the package and left. there was a business next door where my package could have been left. It should be if nobody is available to receive their packages it should not be left to anybody to take. I wasnt to happy. My house was right behnd my place of business where it could have been left also. At this time of year peole like to steal.
patricia
11/18/2011 WOW! I was just on line yestureday praising FED EX AND COMPAIRED THEM TOO,USPS and UPS.My responese was Terribell, every one cursed Me evan My 94 year old grandmother! I was just comparing do to My previous employment experiance, I was on the OUTSIDE LOOKING IN I GUESSE!
Thomas
11/14/2011 pls,it is my email have pakage with you in Nigeria.becourse am receiving email that i shoul pay so so amount to come and pick my pakage and am expecting a pakage from US.pleas am expecting your repply
TUNDE
10/10/2011 On street parking is at a premium in our neighborhood here in Topeka, KS. One of your drivers, Earl D. Pinkston II, insists on crowding us in our attempts to use the parking in front of our home with a Fed Ex Company vehicle. He parks, sometimes at a minimum of 6-8 inches or less, from our car or truck. We have called and filed written complaints about his behavior on at least three occasions. Perhaps you should think about reprimanding him by not allowing him to bring a company vehicle home. If that's the sort of publicity you wish, I will begin to take photos of his behavior and submit them to your corporate headquarters in Memphis.
Gregory
10/4/2011 FedEX has lost customer focus. Doubt me? Try sending them an email comment. Only email addresses are for shipping. NOTHING for something like the web site not working properly. If you have to replace your credit card, good luck. They lock your number so that you have to do it over the phone! From the company that started internet tracking. OK. Call them up. They will explain THEIR policies to you, and politely, but curtly tell you why YOU are wrong. No matter how STUPID their policy, YOU are wrong. Carrier could not find your address? Well, must be in a new subdivision. What, you've been there 60 years? OH, well YOU are wrong. The carriers do not make mistakes. No, sir, we DON'T have google maps. What would we use THAT for? Hello, UPS? The brown trucks are looking better.
HoustonREF
9/22/2011 my FedEx experience was the worst i hate using them for delivery purposes they just lost 2 of my packages,if they come the never come back the 2nd day so i would have to drive and get my package which i paid them for and they never leave a door tag . i paid for over night delivery and got it 2 days later . the Supervisor thought it was o.k and not there fault.i would wait 5-10 for my package then use them this is thee worst company to have a package shiped or recieved flat out
Justin
9/16/2011 Does anyone know who to contact at FEDEX regarding the relocation of their drop-off box?
Tom
/13/2011 FedEx screwed me up three times in less than two weeks. One was a delivery to the wrong address, one was a COD for $750.00 that the driver would not take a check and he still left the package and the third was that they sent me COLLECT labels when they should have been COD labels. The executives are shielded from customer's like me and I talk to people who do not know what is happening. I have been trying to reach Sheila Harrell but her Assistant, who has been courteous and helpful, would not give me her phone number. Do they not want to know what is going on directly from the customers who are affected???I may have to switch to UPS.
mister medic
8/23/2011 I also recieved an email and it is supposedly urgent and it told me to contact A DIRECTOR IN YOUR COMPANY BY THE NAME OF MR Richards do you have any person by this name working for you here in the states or in a nother country. Thank you This is a matter of claiming a package/parcel
iris
8/15/2011 Fedex dropped my package off at my rental office. My rental office opened my package and Fedex said, "we are not the United States Federal Postal mail and it's not against the law for someone to open up your package because we are Fedex." I was in shock! That means whatever you do don't ship with Fedex because if something happens with your items they don't care. Use UPS! Fedex is crap.
Nessa
7/28/2011 Fedex sucks atimes they should learn to keep to their words n keep to time and date too
pere
7/28/2011 I ordered a computer from HP, who used FedEx Home Delivery to ship me my new computer. I took the day out of work to wait for delivery. The computer was delivery at 4:44pm but to the wrong house. After I received an email notifing me of delivery and not having a computer, I call FedEx to report the problem. I explained that online it states computer was delivery and signed from by ADAM, however I never received the computer and I do not know an ADAM. FedEx sucks!! They say that they need to contact the driver to see where he delivered it, no problem I can understand that. Contacting the driver will take two days...Huh...are they sending him a letter. Why can't they call him up and ask him??? I can't believe it takes two days to ask him about a deliver, how is he suppose to remember after two days. That's just crazy!!
Tia
7/19/2011 Tell me how a package that clearly states "priority overnight" and "extremely urgent" could be just tossed onto a back entry. A back entry that quite obviously is not a primary means of entering the house. At least the package survived the downpour we had last Thursday, but now I have lost a week in gathering information needed in regard to trying to save my house. Thanks for nothing Fed-EX...
Mimi
7/7/2011 How can a shipment "Standard Overnight - Adult Signature" turn into "Left at front door. Package delivered to recipient address - release authorized" FedEx and Sony (co-conspirators) have lost my computer. I was at home the day it was supposedly delivered. There was no notification, no package, NOTHING. This problem has been going on since May 24th, FedEx picked up my shipment May 24 now it is "LOST", and I am getting a huge runaround. Beware!!!!
GG
6/24/2011 FedEx is very irresponsible. What in the world would give a driver the idea that he or she could leave a package on the doorstep in inner city Baltimore? Maybe it's not actually left on the door step.who would know? All I do know if my packages are being stolen and there is no excuse for it. A note left advising us to pick it up would be an excellent option. Ask the 800 operator for the local hub number, but was told that is private. Something is horribly wrong and FedEx, you would think would care about their customers more than they do. I'm disgusted.
Gloria
6/4/2011 Was expecting a package delivered thru Fedex Ground. Waited for it the WHOLE day yesterday in VAIN. Ckecked/ tracked the package earlier yesterday and it was confirmed to be in the truck for delivery!! When checked on their website last night, the package was put under "delivery exception" due to wrong address. I called their 800 number and verified the address TO BE CORRECT !! Was promised the delivery will be made the following day. The following day came with NO delivery still. Called again and learned the package was NOT out for delivery at all. This is NOT the first time I've experienced this crap from FEDEX. From now on I will suggest to ALL my suplliers NOT to USE them anymore !!!!!!! They SUCK !!!!
jonyor
5/14/2011 YES, I recently had a theft of expensive motor oil I purchased two days before the driver brought the parcel,ran like heck with the gallon of oil,Then left our gates flying back and forth with the wind,And drove 90 mph to avoid me questioning him. Then told his supervisor he chained it back shut that day.No phone # for the Jerome Idaho fed-ex, just the 1-800 # that tells me how sorry they are about this.Im going above this fed-ex store, and finding out which thief thought I was not home that morning.The idea of our gates is to keep thiefs out, although Fed-ex in Jerome Idaho obviously has no problem employing this one.Im going to get reimbursed for this theft one way or another, Im sick of thiefs and LIARS, AND IM GOING TO FIND OUT!
Ed Wilson
5/3/2011 Clearance Delay on Apple product. from Anchorage, AK. What is the problem?
Frank
4/27/2011 Does FedEx have Express Customer Service Director by the name of Mr. James Martins working for you. I received what could be an important e-mail stating that I needed to get in contact with this person. E-mail address online:(fedexpress0101@hotmail-com) Tel:+229 984 25508. I have not been able to reach by e-mail and Phone # has too many numbers in it. Please help me if you can so I can get to the bottom of this.
gail
mister medic
8/23/2011 I also recieved an email and it is supposedly urgent and it told me to contact A DIRECTOR IN YOUR COMPANY BY THE NAME OF MR Richards do you have any person by this name working for you here in the states or in a nother country. Thank you This is a matter of claiming a package/parcel
iris
8/15/2011 Fedex dropped my package off at my rental office. My rental office opened my package and Fedex said, "we are not the United States Federal Postal mail and it's not against the law for someone to open up your package because we are Fedex." I was in shock! That means whatever you do don't ship with Fedex because if something happens with your items they don't care. Use UPS! Fedex is crap.
Nessa
7/28/2011 Fedex sucks atimes they should learn to keep to their words n keep to time and date too
pere
7/28/2011 I ordered a computer from HP, who used FedEx Home Delivery to ship me my new computer. I took the day out of work to wait for delivery. The computer was delivery at 4:44pm but to the wrong house. After I received an email notifing me of delivery and not having a computer, I call FedEx to report the problem. I explained that online it states computer was delivery and signed from by ADAM, however I never received the computer and I do not know an ADAM. FedEx sucks!! They say that they need to contact the driver to see where he delivered it, no problem I can understand that. Contacting the driver will take two days...Huh...are they sending him a letter. Why can't they call him up and ask him??? I can't believe it takes two days to ask him about a deliver, how is he suppose to remember after two days. That's just crazy!!
Tia
7/19/2011 Tell me how a package that clearly states "priority overnight" and "extremely urgent" could be just tossed onto a back entry. A back entry that quite obviously is not a primary means of entering the house. At least the package survived the downpour we had last Thursday, but now I have lost a week in gathering information needed in regard to trying to save my house. Thanks for nothing Fed-EX...
Mimi
7/7/2011 How can a shipment "Standard Overnight - Adult Signature" turn into "Left at front door. Package delivered to recipient address - release authorized" FedEx and Sony (co-conspirators) have lost my computer. I was at home the day it was supposedly delivered. There was no notification, no package, NOTHING. This problem has been going on since May 24th, FedEx picked up my shipment May 24 now it is "LOST", and I am getting a huge runaround. Beware!!!!
GG
6/24/2011 FedEx is very irresponsible. What in the world would give a driver the idea that he or she could leave a package on the doorstep in inner city Baltimore? Maybe it's not actually left on the door step.who would know? All I do know if my packages are being stolen and there is no excuse for it. A note left advising us to pick it up would be an excellent option. Ask the 800 operator for the local hub number, but was told that is private. Something is horribly wrong and FedEx, you would think would care about their customers more than they do. I'm disgusted.
Gloria
6/4/2011 Was expecting a package delivered thru Fedex Ground. Waited for it the WHOLE day yesterday in VAIN. Ckecked/ tracked the package earlier yesterday and it was confirmed to be in the truck for delivery!! When checked on their website last night, the package was put under "delivery exception" due to wrong address. I called their 800 number and verified the address TO BE CORRECT !! Was promised the delivery will be made the following day. The following day came with NO delivery still. Called again and learned the package was NOT out for delivery at all. This is NOT the first time I've experienced this crap from FEDEX. From now on I will suggest to ALL my suplliers NOT to USE them anymore !!!!!!! They SUCK !!!!
jonyor
5/14/2011 YES, I recently had a theft of expensive motor oil I purchased two days before the driver brought the parcel,ran like heck with the gallon of oil,Then left our gates flying back and forth with the wind,And drove 90 mph to avoid me questioning him. Then told his supervisor he chained it back shut that day.No phone # for the Jerome Idaho fed-ex, just the 1-800 # that tells me how sorry they are about this.Im going above this fed-ex store, and finding out which thief thought I was not home that morning.The idea of our gates is to keep thiefs out, although Fed-ex in Jerome Idaho obviously has no problem employing this one.Im going to get reimbursed for this theft one way or another, Im sick of thiefs and LIARS, AND IM GOING TO FIND OUT!
Ed Wilson
5/3/2011 Clearance Delay on Apple product. from Anchorage, AK. What is the problem?
Frank
4/27/2011 Does FedEx have Express Customer Service Director by the name of Mr. James Martins working for you. I received what could be an important e-mail stating that I needed to get in contact with this person. E-mail address online:(fedexpress0101@hotmail-com) Tel:+229 984 25508. I have not been able to reach by e-mail and Phone # has too many numbers in it. Please help me if you can so I can get to the bottom of this.
gail
The customes service is no help period i sent a package from trinidad to washington 1month ago the package reach on time i paid for return shipping but cannot track of find the infomation any wear online no one seems to know what to do
ReplyDeletefedex bent my computer on shipment to me it was doubble boxed and packed in that foam popcorn and bubble wrap thay still mannaged to bend the case for me thank you fedex it was a new computer!
ReplyDeleteSir,
ReplyDeleteI, Ankit Shah, from Solar Colourants ( I ) Pvt Ltd had called your Customer Representative on 13 August for advise on documents required for a commercial shipment from the factory premises on the phone mentioning pin code as 401506 to your representative Ms. Urmila Yadav. Your representative advised the list of documents required for the shipment in the email as mentioned below. I thereafter again called on Saturday 16 August to schedule a pickup. I cross checked and confirmed the list of documents with her again to make sure all documents were in place.
However, when your pickup guy arrived, he refused to expedite the shipment. Reason: A document called N-Form was absent, without which the cargo could not be brought in Mumbai for air shipment. This document as you can see in the below email was never mentioned in the checklist., neither was this mentioned when I had called to re-confirm the documents. I fail to understand what was she thinking when I asked for the checklist of docs, moreover how could she forget to mention this document, even for the second time when I called her to cross check the docs required and schedule a pick up for the said shipment.
This stupidity of your representative has caused a 3-day delay in our shipment. Apart from this I had to spend additional Rs. 5000/- to bring the cargo to Mumbai by paying Octroi Tax, since N-Form procurement cannot be processed on Sunday. Neither could I delay this further, since customer needs the shipment on urgent basis.
With all due respect, Fedex neither understands nor values the credibility we lose from our customers because of your laxity. The loss of valuable time of our customer and the amount of mental trauma and distress caused has no boundaries to say the least. Further, it only discourages us in using or recommending your services for future consignments.
Regards,
Ankit Shah
No flexibility with delivery options, expect me to be sitting around the whole day waiting for my package to arrive and not even giving me a call at least to say it have arrive so I can come down and collect it!!!!! Refusing to comply with my tight schedule even when I gave ample (3 days) notice that I am only around in the mornings and to NOT ALWAYS DELIVER IT IN THE LATE AFTERNOON!!!! I know they have tight run schedules but you're a delivery company, that's what you have to deal with. I don't have to put up with your inability to cope with your deliveries.
ReplyDeleteAustralia: Sydney : Kensington: Tuesday 17/12/13:
ReplyDeleteWas expecting a parcel to be delivered on Tuesday 17/12/13 and was told the driver will come between 9am-5pm.
so took time off work to wait for it at home. I kept checking online about tracking my parcel, and it stated that it was with the driver for delivery today! I kept checking online every couple of hours and still the same thing showed.
I waited till 16:30hrs, still no parcel, rang customer services and was told to wait another 30 mins as the parcel was with the driver.
I waited till 5pm, and still no parcel!! rang customer services again and was told to wait another 30mins as due to Christmas period the driver had more than usual to deliver.
I waited till 6pm and still nothing!! rang customer services only to be told that they have on their system that the driver tried to deliver my parcel at 11am but I was not at home.
there was no card left in my post box n no door bell rang!! tried to explain that the driver never turned up, only to be told that If I was not happy about it then I should come and collect the parcel myself.
I wasted my whole day waiting at home for no reason, wasted my time off from work too.
I then asked to make a complain only to be told that they will make the complain for me!!
if the driver tried to deliver the parcel to me at 11am, then why did the previous customer services stated that the parcel was still with the driver at 4:30pm and 5pm???
Fedex driver smashed into a brick wall attached to my house while delivering a package next door. After several phone calls to different departments (each one ruder than the rest) I finally gave up and called the cops. I had the license plates and vehicle number since my neighbor saw it happen and wrote it down.
ReplyDeleteAfter a month from the police tracking down the driver, they still did not call me. Today after multiple calls to Fedex claims I talked to somebody that had my claim number. She said they sent out a "package" for me to fill out but sent it to the wrong address. She referred to it as an alleged incident since the driver said it didn't happen.
I fully expect them to try to weasel out of paying the damages.
I want to make complaint about your driver Brian Fitzgerald. Brian been picking up my sister while working. Brian Fitzgerald pick my sister with FedEx truck. Go somewhere and have sex with her. This been going on over 1 1/2 years. Is that okay for your driver.
ReplyDeleteI'm sorry it toke this long for me to come report. If I put my complaint here. And noting is done about it. I'll call channel 13. I'm tried of hiding.
ReplyDeleteI been knowing this driver for FedEx in Henderson. For 1 1/2 years. He was my friend until. He talk me into getting in his truck. He told me if his boss Marco found out he get fired. He's been having sex in the back of FedEx truck. Driver is Brian Scott Fitzgerald. I'm a spouse of military. I could get the video. Him coming to cohiba court apartment. Picking me up. The reason I'm making this complaint. Is he got me pregnant. And he had threaten my family. I follow what he said. Well I'm done hiding. If you ignore my report. I'll call channel 13. Your employee own me $300.00 too. My husband wanted to reported to channel 13.
After receiving my order confirmation from WetSeal, I checked the tracking status of my package, delivery date to be Wednesday, June 4. Come Tuesday, I checked again to make sure the package was still on track so I could make arrangements to have someone home, delivery date Thursday, June 5. After looking at the tracking, I realized that my package was delivered to Indianapolis, IN (20 minutes away from my home) on Monday, June 2. However, on Tuesday it was now in Cincinnati. Hmmm. I called Fed Ex Customer Service to inquire. The CS rep proceeds to tell me that it was delivered through their service SmartPost which the final leg of the delivery is handled by the US Postal Service and I would have to call them to track the package further. Okay, I understand that we all want to reduce our cost and partnering is often the best way to accomplish this, however, since Fed Ex is who this service was purchased and paid for delivery of my package should they not be responsible until it sits on my door stop? Apparently, they want to point fingers to their partners and not take responsibility when your package is lost! So as I pushed the topic, I was transferred to Rusty in Customer Advocate who agreed they could track the package to my door, but still stated the service purchased was a savings to me therefore they were not responsible for the completion of this delivery (or lost). But even better, he pointed the blame on Wet Seal! His standing line was "I have answered your questions that you have asked" Including my question why was it in Cincinnati, answer because that is NOW where the postal service will be delivering it from. Wow! that took a genus to figure out since that is where it now sits. But you get my point the answers were as useless as the guy calling himself a customer advocate. And of course, why not blame WetSeal they purchased Federal Express's discount service, so it should be their fault, right? When I proceed to question this logic, and again asked who was Wet Seal writing the check for payment to Fed Ex or Postal Service, it was Fed Ex. Then when I asked when Wet Seal selected this SmartPost Service were they told or explained that their end customer could not track their package to their door through Federal Express. The answers were silenced. But he reassured me that he could and would not file it lost because they knew where it was in the US Postal Service system which was not Federal Express. UNBELIEVABLE!
ReplyDeleteI used fedex to ship some video files on a 500gb hard drive to Brazil and I chose to use them because I needed it delivered fast and efficiently. I shipped it from the Fedex store in Aspen Colorado, in person, on June 26/2014. Tracking number is 8054 4423 4523. They promissed it would be in the destination on June 30th by FEDEX INTL priority. Not only it did not arrive there in time, but I got now phone calls from them, and when I called to track my package a week later, July 07, they did not know why it had not left from memphis yet. I went back to the store, talked to them again, they still could not give me an answer. They keep saying they are trying to contact their main office in Memphis, they leave messages but get no reply.. today is July 09, I call many times and still no answer... I tried to file a claim and get my money back but they don't allow me since they haven't heard from Memphis office yet with a final word.. If they lost it it;s ok but I need to know it so I can ship this thing again. Of course I'm gonna have to drive 45 minutes to the closest walmart, buy a new hard drive, transfer my files over again, lose a lot of time, and still pay for shipping again,.. that's not what I expected from such a reputable company like fedex
ReplyDeleteI have one for the books I ordered some items from Dell on line. Delivery date was to be on 10/03/14 they tried to deliver it a day early knowing that a signature is required. The delivery date is the third of October, they come on the 2nd of October stuck a door tag on the door saying unable to deliver. Call that night spoke with customer service who said they will deliver it tomorrow at the same time. I said thank you and hung up the phone. Home all morning waiting for FEDEX to deliver.
ReplyDeleteOh did I mention that I also left a note on my front door,.... If front door does not answer please go to back house with arrow. BY the way I also had cable there for installation. While I was out back in the yard the driver came and left a door tag right on top of my note at the front door. Basically saying I am not for customer service and you can go F@#% yourself. After several phone calls being told that they are unable to reach the driver. And by the way my calls started early in the day. I started at about 11:30 am and now 3:12 and no call from the Rochelle Who is the drivers boss.saying she was able to reach the driver to come back around to deliver ( shipping Terminal is located out of N.Y. 24-25 W brooklyn Queens expressway woodside N.Y. 11377. I was told by Anthony from that terminal that they have had issues with this driver in the past. I was left on hold for a very long time waiting to speak with Rochelle who never picked up. I finally called DEll to let them know that the company they have chosen to do there delivery was unprofessional and that I wanted to cancel my order. When a company contracts with a freight carrier they should know how well they are doing for them. I feel when you order somthing you should have an option to pick who delivers it. I would perfer UPS they have been a great company. I also know that the drivers have computers in there trucks to communicate with drivers. COMPANIES LIE RIGHT TTHROUGH THERE PEARLY WHITES JUST TO TURN YOU OFF. The sad thing about this is that the only company that is losing is DELL because they bought the sales rep's rap of what a great company. If the customer was able to pick the freight company then maybe the drivers would own there actions, because if you are not happy with that company you could pick one you like and then they would be out of a job.
My 19 year old daughter just started working her first job at a FedEx warehouse. She was very excited to get a job that pays well and works around her college schedule. Imagine our surprise when she came home and told us that the FedEx drivers verbally abused her. She has been called an illiterate bitch, stupid whore, and told that she should just drop out of college because she is too stupid to live. Today she came home and told us that a driver, old enough to be her grandfather, told her he was undressing her with his eyes! I have had enough!!! My daughter has been raised in a good environment and has never been spoken to like this. My husband and I attempted to call FedEx to complain but that got us nowhere. Our next course of action is to go to the warehouse and sit outside and wait for the drivers. I would like to have a talk with the so called gentlemen. I bet they don't treat their wives and daughters like this!! If the behavior continues then my next step is to get a lawyer and file a sexual harassment or hostile work environment law suit.
ReplyDeleteI had the local fed ex representative call me 5:20 PM stating that they had the local delivery man drive by to make sure he delivered the package to the correct address. He said he was absolutely sure he delivered my package to my house; he even remembered the boat in the front yard. While my husband was working in the front, minutes later, a neighbor handed him the package that was delivered to her door. I have no problem with human mistakes, but don’t tell me you’re absolutely sure you put it on the correct door when you really don’t know. This is a very important and expensive medication that I have now missed for 3 days because of a delivery driver that just doesn’t care. I will not ever use Fed Ex ever again and will ask all deliveries to use and alternate service.
ReplyDeleteI just received my parcel from FedEx today and FedEx Indonesia charge me additional for documentation fee due to my parcel doesnt need to pay Import duty. It is just ridiculous. DHL, TNT, UPS even EMS never charge a cent for documentation fee. FedEx is just like a leach, good in nothing but keep sucking customer money. I have paid the top dollar for the delivery service and this is what I get. Like previous delivery, they really have zero capability to do custom clearance until I need to use my agent to release the goods. I dont understand why this kind of company still exist in Indonesia?
ReplyDeleteIf you (FedEx) dont have the capability in Indonesia, its better for you to close your Indonesian branch!!!!!
FedEx Express lost an heirloom quilt. It was sent to Memphis TN and cannot be located. Rude inefficient service. I'll never do business with them again. $200 insurance only covers the material. I HATE FEDEX
ReplyDeleteMy Fedex packages got put in local mail by mistake and mail lady picked it up and took to the post offices and said they gave it to Fedex driver back in Jan and gave they say they gave to Fedex driver that picked up there at Post Office. And at this point my package Vanished. I called post office they gave me name of Fedex driver I call Fedex back advised they told me no one works there with that name . So I sent escalations and emails to everyone I could find for USPS and Fedex the last few months. Today USPS advised again they gave to the Fedex guy and gave his me his name again and said he still picking up there and to tell Fedex that he is a contractor that picks up at Venus Post Office. So I call FedEx back and told them and they told me they do not pick up at local post office. They will not call and talk to local post office and was told that even if they find this driver he will not remember back in Jan and if not scaned in then they never got it. Will not call post office are try to find driver to see what happen Even though I have filed complaints and escalations no one there ever know what the others did I have been told no complaint filed by me then talk to someone else and they see it. Talk to USPS and filed complaints to try and get help from them and just told they gave to the Fedex guy.
ReplyDeleteSo I have a 700 dollar phone just vanished. But what gets me the most is Fedex just keep saying they do not have Fedex pick up at the local post office and no one by that name. So either there is someone faking to FedEx since Jan picking up or Fedex just does not want to help. And to be told if not scanned then they did not get it is just crazy. Someone has my phone and no one seems to care. Are even try to help. After 6 months back and forth and emails back and fort had to call Apple and get my serial number of phone for Fedex. Why was that asked for in Jan. I went though 4 managers and today was told there was no one else there I could talk or a number for anyone higher I could talk to tomorrow . Just very upset 6 months later no closer to finding my phone and now being told no one higher I can go to. It is just not right. Everyone knows I do not have the phone but no one especially Fedex will help . It is. It my fault they lost it.
Plz check the packge we need not get it texas 1330 macarthur drive apt 1302
ReplyDeleteShipped package with wedding dress and wedding ring/engagement ring to Jamaica. It could not be delivered. Asked FEDEX to return package. Fedex claimed that Jamaican customs will not return package and Fedex refused to pay or package. Package was insured. Question is why insure package if you cannot claim it? Go figure. Fedex does not care about consumers/clients.
ReplyDeleteFedEx is the worst, my package has not arrived yet and it's been almost two weeks. They emailed a lot of forms to be filled.They are so unreliable. I won't ever recommend FedEx ever again!!!!!!!!!!!!!!!
ReplyDeleteOct 8, 2016, Saturday, doorbell was rung and packages were left on our porch. Husband immediately went to door, but Fed Ex driver was literally running to his truck and sped away. Discovered he had delivered to wrong address: same house number, wrong street. Immediately I called and let a rep know of the error w/ tracking # and suggesting they could catch the driver still in the area.
ReplyDeleteJump to Tuesday, Oct. 11th 5 pm: Pkgs still sit on porch despite multiple phone calls, tweets, etc. I actually saw two Fed Ex trucks whiz by our home in the day, and still no pick-up. They keep wanting to know OUR names and phone number when it is THEIR mistake and all they need is the pick-up address. Pkgs. are prominently seen on porch, but somehow this company can't get their act together. I will NEVER use their service to get a package to the rightful addressee.
Fedex is funny. An item I bought from an eBay seller in China shipped from China to Kentucky via Fedex in one day, then went from Kentucky to our home in Massachusetts in 1.5 additional days, which was excellent shipping time. On the other hand, a different package shipped from Oregon three days ago and is still in Oregon, having only moved from one city to another. The projected delivery date is still 3 or 4 days away. I didn't pay extra to have the first one reach us that quickly. Why would Fedex apparently FLY packages from Kentucky to the east coast in one instance, but TRUCK packages from Oregon to here in another?
ReplyDeleteno confien en yrvin picon cristobal es acosador miente y niega las acusaciones es hacker acosa a menores destruyo los vinculos con mi grupo de amigas en atento y sus jefes le tapan todo no le dicen nada porque son iguales que el malditos mentirosos deberia ser denunciado ante la policia y que se pudra en la carcel por acosador y hacer bulling tremendo mentiroso no podras borrar esto que se haga publico y se sepa como eres mentiroso falso....
ReplyDeleteFedex driver delivered package to mystery location AND signed my name.
ReplyDeleteWhen questioned made up story about not specific enough address so he chose a random nearby address. Although none of that is on record, Fedex accepted this story and told me to go check. I called them out on this, told them that HE (FEDEX employee) should go retrieve it and deliver it to proper address. I added that if the address was questionable, then the package should've been returned. Customer assistance said that I should contact sender for further resolution. I disagreed. This is day seven and going nowhere. What is going on FEDEX???
Fedex Mangalore (India) customer service is so poor that since the buyers are paying the Invoice they delay by day or two to pickup the shipment from the factory and no reasons given. But when we call they say they will pickup the parcel but they will only turn up after a day or two. Is this our fedex works? really disappointed.
ReplyDeleteI want to file a complaint against a Fed Ex driver for making an improper turn and almost running me off the road this morning...Fed Ex truck 19994, OKC, OK 4/19/17 at 7:10 am this morning.
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ReplyDeleteFedEx - Terrible customer service in Baton Rouge, LA, Coursey Court. Do not deliver during store hours. They deliver when THEY want to. Packages broken. Customer Service is non-existent. You also cannot call the Baton Rouge Fedex on Coursey. Also they have address as 10781 Coursey Boulevard in mapping programs. Their actual Address is 10781 Coursey Court. You will not find this place if you do not know the CORRECT address. They have not changed this mistake in years. I bet they do not have too many people coming into the Baton Rouge location.
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